

<div>EmpowerDB is a web-based database used primarily by domestic violence and sexual assault service providers to collect, manage, analyze, and report information about the work they do. Each organization that uses EmpowerDB has a system customized to meet their specific needs. In addition to being a user-friendly, secure, and versatile database, what makes EmpowerDB stand out is the highly personalized and comprehensive support each customer is provided.</div><div><br></div><div>We are seeking a full time customer support representative to join our team.  We offer a flexible schedule but the hours worked should fall roughly within the typical Monday-Friday 9-5pm ET work day.  The exact hours can be shifted slightly to accommodate the team member’s time zone.  However, we will only consider candidates from North or South America.</div><div><br></div><h1>Responsibilities</h1><div><strong>Tier 1 Technical Support</strong></div><div>The successful candidate will be trained to recognize and respond to common technical issues that our customers encounter. While no advanced technical experience is required, a strong comfort level with technology is essential.</div><div><br></div><div>As a customer support specialist, you will be responsible for providing prompt and professional assistance to our customers. In the event that a customer's issue requires more advanced technical expertise, you will gather all relevant information in a highly organized manner and escalate the issue to the appropriate team member.</div><div><br></div><div><strong>Report Building</strong></div><div>In addition to providing technical support, this role will also involve building reports for our customers.  The successful candidate will need to have the ability to build simple queries that help our customers assess demographic and service data.</div><div><br></div><div>We will train the new hire on EmpowerDB's report tool, which is a user-friendly drag-and-drop tool that doesn't require any programming knowledge.</div><div><br></div><div>To excel in this role, the ideal candidate will have strong analytical skills and the ability to interpret and present data in a clear and concise manner. Additionally, a keen eye for detail and a commitment to accuracy are critical for success in this position.</div><div><br></div><h1>Qualifications</h1><ul>
<li>Fluency in English </li>
<li>Strong writing and communication skills</li>
<li>Ability to work on a team and multi-task, all while working from home</li>
<li>Prior customer service experience</li>
<li>Prior database or other technical experience a plus, but not required</li>
<li>Reliable internet connection</li>
</ul><h1>Salary &amp; Benefits</h1><div>Starting salary will be between $1,000 - $2,000 USD per month; depending on qualifications and skill level.  Two weeks paid vacation for the first year.  Three weeks for each year thereafter.   This position will be classified as an independent contractor; and as such no other financial benefits would be provided.</div><h1>To Apply</h1><div>To apply for this opportunity, please introduce yourself and submit your resume/CV to <a href="mailto:recruit@empowerdb.com">recruit@empowerdb.com</a>.</div><div><br></div><div>In addition to your application, we ask that you demonstrate your ability to create basic queries using our report building tool. This will give us a better understanding of your technical abilities and help us to determine if you would be a good fit.</div><div><br></div><div>Please follow these steps:</div><ol>
<li>Visit <a href="https://www.empowerdb.com">our homepage</a> and click on the "Demo" link to log into our demonstration version of EmpowerDB. Follow the instructions provided to log in.</li>
<li>Once you're logged in, click on the "Reports" link on the top right of the page.</li>
<li>Scroll down to the "All-in-One Reports" section and click on the "New All-in-One Report" link.</li>
<li>Use the report building tool to create three basic queries as per the prompts below.</li>
<li>When you have completed your queries, please send us the links to each report.</li>
</ol><div>We recommend watching our <a href="https://youtu.be/2a6jiM5Xb2A">Basic Skills Training video</a> for tips on using our report building tool.  You do not need to watch the Advanced Skills Training video to complete this task.</div><div><br></div><div>Please send us links that provide information for the following three queries:</div><ol>
<li>What are the emails and phone numbers of clients active in Shelter and Transitional Housing in 2022?</li>
<li>What were the total amount of “Direct Time Spent” hours of “Activities: Services” provided to all clients in January of 2023?</li>
<li>What is the “Demographics” =&gt; “Race” information for clients active in all programs since the beginning of this year who have an “Address/Location: Location” of Boston, Massachusetts OR have a “Demographics: Homeless” value of “Yes”? (Bonus points if you can show in aggregate)</li>
</ol><div><br></div><div>Thank you for considering EmpowerDB as your potential employer. We appreciate your interest in this exciting opportunity and look forward to reviewing your application.</div><div><br></div><div>To ensure a fair and efficient hiring process, please only contact us via the email address provided above. We kindly ask that you refrain from calling or contacting other team members regarding this position.</div><div><br></div>



EmpowerDB: Customer Support Representative



<div>
<strong>Job Title:</strong> Remote Relations Manager<br><br>
</div><div>
<br><strong>Type:</strong> Full-Time, Hourly<br><br>
</div><div>
<br><strong>Location: </strong>Remote<br><br>
</div><div>
<br><strong>Reports to:</strong> Department Manager<br><br>
</div><div>
<br><strong>Starting Pay:</strong> Starting at $6-$15.50 per hour, depending on location and experience<br><br>
</div><div>
<br><strong>About Us:</strong><br>Are you passionate about customer service and interested in the real estate industry? Ziprent, a fully remote property management company, is expanding into new markets and we're looking for talented Remote Relations Managers to join our team!<br><br>
</div><div>
<br>As a Remote Relations Manager, you'll work with our team of fun and supportive individuals to provide excellent customer service to our tenants and landlords. You'll play an essential role in our daily operations, including resolving tenant issues, communicating with landlords, and coordinating property repairs.<br><br>
</div><div>
<br>We offer a competitive starting pay of $6-$15.50 per hour, depending on location and experience, as well as benefits such as recurring cell phone/internet reimbursement for W2 employees, a one-time home office stipend, two weeks of paid training, and opportunities for growth and advancement.<br><br>
</div><div>
<br>Our ideal candidate has excellent communication skills, the ability to work independently and prioritize tasks, and experience in a fast-paced, metrics-driven environment. If you're tech-savvy, fluent in Spanish and English, and have a RE Salesperson License or experience with real estate and property management, that's even better!<br><br>
</div><div>
<br>If you're ready to join a dynamic team and be part of a growing company, we want to hear from you. Apply today and help us make a difference in the world of property management!</div><div>
<br><br>
</div><div>
<br><strong>About the Role:</strong><br>This is a remote, full-time property management position. The role involves handling a high daily volume of emails and calls, so feeling comfortable communicating through emails and phone calls is essential. Although we are fully remote, our team is fun and supportive, and we are constantly working to improve our processes. We prefer candidates who live in the following states: AZ, NM, TX, GA, FL, NV, CA, WA, OR, or the Philippines.<br><br>
</div><div>
<br><strong>Essential Job Functions:</strong><br><br>
</div><ul>
<li>Working with current tenants to resolve any issues that come up during their tenancy</li>
<li>Communicating with landlords as to the status of their property(ies)</li>
<li>Fielding questions (via email, phone, and text) for our active listings</li>
<li>Assisting with new owner onboarding</li>
<li>Coordinating property repairs</li>
<li>Describing our process to interested owner leads</li>
<li>Scheduling photographers</li>
<li>Writing new listing copy</li>
<li>Meeting all key performance indicators (KPIs)</li>
<li>Other duties as assigned</li>
</ul><div>
<br><strong>Required Skills and Qualifications:</strong><br><br>
</div><ul>
<li>Ability to work independently and prioritize tasks</li>
<li>Experience in a fast-paced, metrics-driven environment</li>
<li>Proven track record of great customer service experience (bonus points for tech/start-up or real estate customer service/support)</li>
<li>Excellent verbal and written communication skills - able to explain complex issues in simple terms and adapt your tone for different users</li>
<li>Tech-savvy</li>
<li>A quiet place to work from with good internet</li>
</ul><div>
<br><strong>Preferred Qualifications:</strong><br><br>
</div><ul>
<li>RE Salesperson License</li>
<li>Spanish and English Speaking</li>
<li>Experience with Real Estate and property management</li>
<li>Previous remote work experience</li>
<li>Experience with Front (Email Management Tool)</li>
</ul><div>
<br><strong>Physical Requirements:</strong><br><br>
</div><ul><li>Prolonged periods sitting at a desk and working on a computer</li></ul><div>
<br><strong>Key Performance Indicators (KPIs):</strong><br><br>
</div><ul>
<li>95% call answer rate</li>
<li>Minimum of 7 hours checked into phones during an 8-hour shift</li>
<li>Average of 70 email replies/shift (1,400/month)</li>
</ul><div>
<strong><br>Position Schedule:</strong><br>Preference will be given to those who can accommodate the following:<br><br>
</div><ul>
<li>Wednesday - Sunday 1 PM-10 PM Pacific Time</li>
<li>OR Friday - Tuesday 1 PM-10 PM Pacific Time</li>
</ul><div>
<br><strong>Benefits:</strong><br>This position is a full-time, hourly position. We offer the following benefits for W2 Employees:<br><br>
</div><ul>
<li>90-day performance increase</li>
<li>Recurring cell phone/internet reimbursement ($100/month)</li>
<li>One-time home office stipend</li>
<li>Employer contribution to health insurance premium</li>
<li>Opportunities for growth and advancement!</li>
</ul><div>
<br>We are an equal opportunity employer and welcome candidates of all backgrounds to apply.<br><br>
</div><div>
<br>Note: The above job posting is in compliance with the laws and regulations of the United States of America and the Philippines.</div>



Ziprent: Relations Manager (Property Management)



<div>Welcome to Omni, where you can find <strong>high-quality remote</strong> contracting opportunities! We provide <strong>flexible</strong> and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!</div><div> </div><div>You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We're passionate about empowering contractors while providing a community for you to grow and be successful.</div><div> </div><div>Aside from offering <strong>fully flexible work schedules</strong> and <strong>higher earnings</strong> than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.</div><div>We empower you to bring their creativity and specialized skills to your role and encourage you to develop skills you may not know you have.</div><div> </div><div>
<strong>Be your own boss.</strong> Set your own schedule.</div><div>
<strong><em>Get paid.</em></strong> <strong>Enjoy the Gig life.</strong>
</div><div> </div><div>🏡 Work from home</div><div>🚗 No hassles of commuting</div><div>📆 Schedule your own hours</div><div>🙌 Work when it's convenient for you</div><div>🏭 Gain experience in different industries</div><div>💵 High pay rates</div><div> </div><div><strong>About our application process</strong></div><div>This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have <strong>exclusive access</strong> to view all open contracts.</div><div> </div><div>Begin your journey by clicking the "Apply Now" button and completing your profile. As part of the application process, you'll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you'll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. <br><br>Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, &amp; responding to emails) for Fortune 500 companies.</div><div>
<br>You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.</div><div> </div><div>Schedule:</div><ul>
<li>🤙 Flexible work schedule options available</li>
<li>⏰ Majority of work hours are during weekdays and daytime</li>
<li>🗓️ Opportunity to create a work schedule that works best for you</li>
</ul><div> </div><div>Earnings &amp; Revenue:</div><ul>
<li>💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $18 per hour</li>
<li>📞 Pay is determined by your phone call status when assisting customers</li>
<li>🤑 Additional incentives available based on client and performance metrics.</li>
</ul><div> </div><div>Required Skills for Successful Contractors:</div><ul>
<li>💬 Exceptional written and verbal communication skills</li>
<li>✅ Proven track record in customer service and delivering outstanding customer care</li>
<li>🧐 Keen attention to detail with strong problem-solving skills</li>
<li>🤗 Friendly, empathetic tone, and professional demeanor</li>
<li>🙌 Self-motivated, proactive, and resourceful mindset</li>
<li>👩‍💻 Proficient in using technology, including computer applications and software.</li>
</ul><div><strong><br>Important Information</strong></div><div> </div><div>Technology &amp; Equipment Requirements:</div><ul>
<li>🚪 Quiet and secure work environment during working hours</li>
<li>💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)</li>
<li>🎧 Wired USB headset with microphone for clear communication</li>
<li>💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity</li>
<li>🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)</li>
<li>👾 Valid and up-to-date antivirus software installed</li>
<li>🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.</li>
<li>💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)</li>
</ul><div>
<br>Work Environment Requirements</div><ul>
<li>🤫 Quiet, uninterrupted space</li>
<li>⌨️ Organized desk area</li>
</ul><div> </div><div><em>We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.</em></div><div> </div><div>
<em>We </em><strong><em>are</em></strong><em> able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.</em>
</div><div> </div><div><em>Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.</em></div><div> </div>



Omni Interactions: Customer Service Work from home, get your life back!



<div>Hi, thanks for reading about our <strong>Customer Support Specialist </strong>opportunity! We're glad you're here.</div><div>
<br>We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.<br><br>
</div><div>Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.<br><br>
</div><div>We’re looking for an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.</div><div>
<br>Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.<br><br>
</div><div>We're looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that's you!</div><div>
<br><em>Please note - We are unable to sponsor visas at this time.</em>
</div><div>
<br>In this role, you will:<br><br>
</div><ul>
<li>You’ll guide customers through learning to use Knack and help them to troubleshoot issues through email and our in-app messenger.</li>
<li>You’ll improve our product by gathering customer feedback and, over time, recognizing patterns and areas where customers are struggling that we need to address.</li>
<li>You’ll advocate for our customers and work with our product team to help them understand what changes should be prioritized.</li>
<li>You’ll help improve our knowledge base and other support materials by writing, creating, and updating content, and by making suggestions for new support content.</li>
<li>You’ll help improve our internal support team resources, including writing canned responses, adding to our internal knowledge base, and making suggestions for improving processes.</li>
<li>You’ll be the face of the company. Our customers interact with our Success team more than any other team in our company. When our customers think of Knack, they will think of the experiences they have with you.</li>
</ul><div>
<br>Here are some of the "must haves" to be successful in this role:<br><br>
</div><ul>
<li>You’re patient, empathetic, and enjoy working with customers. You don’t just want to resolve an issue. You get a kick out of making a customer’s day better and putting them at ease.</li>
<li>You have at least one year of experience in a customer support role for a web-based, technical product and you provided support through email (chat support would be a bonus). You’ve been in the trenches and understand both the incredible value that customer support provides and the work that it takes to give customers a great experience.</li>
<li>You enjoy solving new problems every day and won't give up if you don't find the answer right away. Our product is very robust and it's not the kind of product that you will learn everything about in a month, year, or 5 years. So if you like challenges and puzzles, keep reading.</li>
<li>You’re always on the lookout for ways to make things better for customers and you’re willing to advocate for those changes.</li>
<li>You have excellent written communication skills. You can break down complex topics into easy-to-follow guidance while being friendly and professional.</li>
<li>You have experience with writing or creating help content (i.e. articles, videos, etc.) and understand best practices for doing so.</li>
</ul><div>Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):</div><ul>
<li>You have a sense of humor, a sense of humility, and take your work much more seriously than you take yourself.</li>
<li>You have experience supporting a highly technical, SaaS product or experience with technical troubleshooting related to APIs, HTML/CSS, or Javascript.</li>
<li>You are excited about exploring growth and career opportunities <a href="https://coda.io/d/Knack-Applicant-Handbook-Customer-Success_dk_QDO3V5Ft/Hey-there_su2Q-#_luKzE">within a customer support team</a>.</li>
<li>You are comfortable advocating for what you need to do your best work.</li>
<li>You are excited to work in an environment that emphasizes both autonomy and accountability.</li>
<li>You are totally okay with big swings, wild experiments, and learning through failure.</li>
</ul><div>
<br>More Info!<br><br>
</div><div>Please check out our <a href="https://coda.io/d/Knack-Applicant-Handbook-Customer-Success_dk_QDO3V5Ft/Hey-there_su2Q-#_luKzE">applicant handbook</a> to learn more about the position and our company, including what we're looking for in the application below and throughout the hiring process, the day-to-day of someone in this role, what long-term growth can look like, etc.<br><br>
</div><div>We review applications in batches, so don't worry if you don't hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. <br><br>
</div><div>Please note that we can currently only accept applications from those qualified to work in the US without sponsorship.<br><br>
</div><div>
<br><br>✨ <strong>Benefits</strong> ✨ <br><br>
</div><div>The biggest benefit of Knack is getting to work alongside our awesome team of Knackleheads. We're a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.</div><div>
<br>These benefits aren't that bad either, though:</div><ul>
<li>🕧 <strong>Define your work</strong>: find the location and environment that is best for your life and work.</li>
<li>🌏 <strong>Unlimited Paid Vacation</strong>: take the time you need to stay motivated, charged, and balanced. You'll get required days off for birthdays and knackiversaries.</li>
<li>🛫 <strong>Paid Corporate Retreats</strong>: we get together once a year at an amazing location to do normal human being things in person. We pay for your flight, lodging, and meals.</li>
<li>🚑 <strong>HealthCare</strong>: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).</li>
<li>💵 <strong>401(k): </strong>we give you the option to automatically deduct funds from your pay to stash them away for your golden years (currently non-matching, but stay tuned!)</li>
<li>☮ <strong>Equal opportunity</strong>: we push everyone to maximize their impact on our product and company--we strongly value all of our people, regardless of title or seniority.</li>
<li>🧠 <strong>Learning Credits</strong> - An annual allowance is provided to stay on top of your game with classes, books, and conferences.</li>
<li>💓 <strong>Family support</strong>: we offer a generous paid family leave to welcome any new additions to your family.</li>
<li>💻 <strong>Tech</strong>: we provide a top-of-the-line MacBook.</li>
<li>🤩 <strong>Referral Bonus</strong>: we think you're great which means you know awesome people! we offer a referral bonus to anyone you refer for an open position once they are hired as an official Knackster!</li>
<li>🏠 <strong>Workstation Allowance</strong>: we want your work from home space to have everything you need! we offer a workstation allowance to help with that!</li>
</ul>



Knack: Customer Support Specialist - US Remote



<div>Hi there - we're an AI company that connects alumni and students and some of the best universities in the world. Because we love when humans help each other. <br><br>We're looking for a smart, passionate, diverse individual with VERY strong English language skills in Europe to help us better support customers and improve our product. Bonus points for customer success experience, marketing  and data science skills (and education), and you are excited to be working in a remote startup where every voice is important. Oh, and you're a quick learner and very tech savvy. <br><br><em>Oh, and before you learn more about the role, please check out the fine print at the end. It's really important for us to find the right person, and not to waste your time. In turn, we expect the same of you. Not a "downer" but transparency and honesty and critical values for us because, well, life is short. </em><br><br><br>
</div><div><strong>What does that look like? </strong></div><ul>
<li>First and foremost, <strong>build awesome relationships</strong> with our customers (they're the most important part of Protopia)</li>
<li>
<strong>Launch new customers</strong> using Asana to make sure they get a lot of value from using our solution (aka, create many amazing connections)</li>
<li>Support them (and our team) with <strong>analysis and reports</strong> (proprietary tools, WordPress, Trello, Google sheets/Excel)</li>
<li>Help us and our customers craft and <strong>tell compelling stories </strong>through social media, collateral, etc.</li>
<li>
<strong>Become a product expert</strong> to support product development, maintain internal and external documentation, and train new and existing team members</li>
<li>
<strong>Collaborate </strong>with other AI Trainers to ensure the efficient processing and classification of transactions</li>
<li>Develop and <strong>share best practices</strong> with team members to continually improve the quality, effectiveness, and efficiency of our products &amp; processes</li>
</ul><div><br></div><div><strong>You’ll fit right in if …</strong></div><ul>
<li>You are independent and a <strong>self-starter</strong> that can work efficiently with little guidance</li>
<li>You are looking for a <strong>remote job</strong> that let's you live anywhere you want to, and how you want to</li>
<li>You have <strong>great attention to detail</strong>, responsiveness, strong communication skills, and are well organized</li>
<li>You want to join an <strong>early-stage startup</strong> and are extremely anxious to be challenged</li>
<li>And have <strong>strong analytical and data management skills </strong>(Excel spreadsheets of hundreds of thousands of rows? Bring it on)</li>
<li>You are very passionate about education as a force for good and ideally have worked at or with <strong>a university</strong>, ideally in alumni affairs, development, academic affairs, or career services</li>
<li>You've got a <strong>Bachelor's degree</strong> or equivalent</li>
<li>And of course you're confident, high energy, <strong>self-motivated</strong> and a true team player</li>
<li>Yes, you've got excellent multitasking and <strong>project management</strong> skills</li>
<li>And working with senior and executive level customer contacts doesn't scare you at all</li>
<li>You are excited about working and excelling in <strong>fast-paced environment</strong>
</li>
<li>While you’re not an engineer, you’re pretty tech savvy and adopt new technologies quickly</li>
<li>
<strong>Fluent English</strong> (C1 preferred, ideally multi-lingual)</li>
<li>You've got a bit of a <strong>marketing and social media tick </strong>(or even past experience) as you'll be creating campaigns and collateral</li>
<li>You have access to stable, <strong>high-speed</strong> internet connection and computer</li>
<li>You love <strong>dogs </strong>(or cats) and can’t wait to share photos of your pets</li>
</ul><div>More than anything, you’re looking for an opportunity to join a meaningful, collaborate startup at the very beginning and help it deliver on its impact vision.</div><div>
<strong><br>The Fine Print<br></strong><br>
</div><div>We’re a remote team focused on results. We care about outcomes not policies. Your life and well-being is always first! We live in Slack, Zoom, Google Apps, Trello, and more. Sometimes even with our cats and dogs.</div><ul>
<li>
<strong>Position: </strong>Full-time</li>
<li>
<strong>Compensation</strong>: Contract Position but long-term team member (ideally 3+ years)</li>
<li>
<strong>Benefits</strong>: Unlimited PTO</li>
<li>
<strong>Location:</strong> Remote (preference for Europe-based candidates, working European schedules)</li>
</ul><div>And while we're looking for super smart and impact-first people, we give <strong>preference to diverse individuals. </strong><br><br>Sounds cool? <br><br>Please send ...</div><ul>
<li>Resume (PDF format only)</li>
<li>LinkedIn Profile URL (in email)</li>
<li>Why you are looking (srsly)</li>
<li>Why do you feel that you would excel in a startup</li>
</ul>



Protopia: Customer Champion



<div><strong>Customer Support Representative </strong></div><div>Calldrip is looking for a talented and enthusiastic individual to join our support team. You’ll work remotely assisting customers via phone and email with account issues as they arise. This position is both challenging and rewarding as you work to solve problems and consult with customers on how they can best utilize the Calldrip software. </div><div>
<br><strong>About Us</strong>
</div><div>Calldrip is an established company (10+ years) headquartered in Salt Lake City, Utah with team members spanning the globe. We are a small, close-knit team working to provide sales solutions to over 2,000 different businesses. Calldrip is 100% self-funded and profitable. Our team is built of highly motivated individuals who enjoy their work and do their best to provide a quality product to our customers.</div><div>
<br><strong>About the Job</strong>
</div><div>The Customer Support Representative responds to customer inquiries from multiple different channels. You will spend time helping to onboard and provide ongoing support to customers. You’ll work closely with the customer success managers to identify new opportunities and areas of improvement. </div><div>
<br><strong>Responsibilities</strong>
</div><ul>
<li>Help customers with troubleshooting items as they occur</li>
<li>Answer phone calls and assist customers</li>
<li>Respond to email and chat inquiries from customers</li>
<li>Maintain a customer-friendly attitude and work ethic</li>
<li>Set up trainings or calls as needed</li>
<li>Report to the VP of Customer Success</li>
<li>Assist with Calldrip’s customer onboarding processes</li>
<li>Report regular metrics to other members of the executive team</li>
<li>Provide ongoing trainings to Calldrip customers </li>
<li>Additional responsibilities as directed</li>
</ul><div>
<br><strong>Requirements</strong>
</div><ul>
<li>Previous customer support experience </li>
<li>Experience using a CRM like Hubspot or Salesforce is helpful</li>
<li>Ability to conduct virtual webinars, demos and meetings with prospects and customers</li>
<li>Outstanding ability to communicate both verbally and in writing</li>
<li>Ability to stay on task and manage multiple projects simultaneously</li>
</ul><div>
<br><strong>Benefits</strong>
</div><ul>
<li>Dental and vision plans</li>
<li>Flexible PTO</li>
<li>Established company</li>
<li>Opportunity for growth</li>
</ul>



Calldrip: Customer Support Representative



<div>
<strong>About DatHost<br></strong>DatHost is a gameserver hosting provider with a focus on competitive and survival titles such as CS:GO &amp; Valheim. We help gamers enjoy multiplayer game experiences with their friends.</div><div><br></div><div>Unlike most other game server hosting providers, we’ve built our own game server management software and infrastructure ourselves from scratch. We’ve done this in order to build the best possible user experience. We realize that most players that come to us just want to get on the server and start playing with their friends, so we focus on making things as simple as possible with as few interruptions to their gaming experience as possible.</div><div><br></div><div>DatHost also offers gameserver hosting for CS:GO platforms and pro teams such as Heroic, ENCE, BrutalCS, Popflash and Leetify.</div><div><br></div><div>DatHost is a small team of four people today, so you’ll join at an early and exciting stage in the company’s journey.</div><div>
<br><strong>About the role</strong>
</div><div>We’re looking for someone to take over primary responsibility for our customer support. DatHost is a technical product, and even if we don’t require any prior knowledge or experience, it’s a good thing if you have an interest and affinity for computer technology to help you learn as fast as possible.<br><br>Our usual support tickets involve helping users in troubleshooting issues related to their game servers, providing guidance on game server configuration, and billing-related inquiries. We pride ourselves on providing best-in-class support, so you need to be able to craft well-written emails and care about creating great user experiences.<br><br>While DatHost is growing rapidly, and our support load with it, we don’t expect the support workload to be enough to fill an entire workday, meaning you’ll likely have some time left over for other things. Our hope is that you’re the kind of person that will see this as an opportunity to learn new skills and get involved in other parts of the company so that you can grow your career, instead of spending that time browsing Reddit.<br><br>As a small company, you have the chance to be involved in practically any part of the company, and we’d love to hear your thoughts on which areas you’re most interested in pursuing a career in. To give some ideas, some of the areas we see ourselves needing help with in the short term that could be opportunities for you to dive into are content creation, partnerships, user research, and product design. We’re looking for an ambitious person in the early stages of their career that will make the most of this opportunity and grow with the company.<br><br>It’s a great thing if you have an interest in games, since a lot of support questions, and building our product, require some familiarity with the games.<br><br>The role is fully remote, but you will occasionally be asked to attend meetups with the rest of the team. DatHost is a Swedish company and we’re currently only looking to hire in Europe.<br><br><strong>Interested?</strong>
</div><div>Send us your resume and a few words on why you think you’re a good fit for this role. Even if you’re early in your career, we’d also love to hear about any projects you’ve already been involved in and what you learned from those.</div>



DatHost: Customer Support Champion



<div>Our WHY</div><div>
<br>Real Mushrooms was created to emphasize the fact that our products are solely made from mushrooms. We aim to provide the highest quality medicinal mushroom extract products analyzed for the important compounds that make our mushrooms special and free from fillers like grain. Since starting back in 2015, Real Mushrooms has established itself as a leader in the ever-growing functional mushroom category.<br><br>
</div><div>
<br>Real Mushrooms prides itself on providing the best possible customer experience. One of our pillars is education and we strive to continually create high-quality educational content to provide accurate and knowledgeable answers to our customers.<br><br>
</div><div>
<br>Job Summary:<br><br>
</div><div>
<br>Our rapidly growing organic mushroom extract business is looking for a friendly, grounded, and well-spoken Customer Happiness Specialist to join our Support Team. We need an enthusiastic and compassionate individual who can listen to customer service-related issues and then offer a unique and crafty solution to each problem. The top candidate for this role will have a strong understanding of customer relations via phone calls, emails, and live chat.<br><br>
</div><div>
<br>This is a full-time role (40 hours) Monday through Friday,  9am to 5pm in your timezone of residence.<br><br>
</div><div>
<br>Job Responsibilities:<br><br>
</div><ul>
<li>Responding to customers’ inquiries in a thoughtful, concise, and timely fashion</li>
<li>Personalizing the customer experience and going the extra mile in order to make a lasting impression on the customer</li>
<li>Carry out tasks including, but not limited to answering phones live &amp; returning customer phone calls in a timely fashion; creating, modifying, and updating orders in Shopify; editing and modifying customer subscriptions; carrying out refund and return requests.</li>
<li>Live Chat response during business hours </li>
<li>Tune into and report possible trends that the customers are communicating to us to the Customer Service Manager</li>
<li>Positively impact Real Mushrooms by intelligently problem-solving and turning disgruntled clients into repeat customers</li>
</ul><div>
<br>Job Requirements:<br><br>
</div><ul>
<li>1 to 2 years of customer service (e-commerce a plus!)</li>
<li>Highly proficient and attuned to using platforms like: Google Drive, ReAmaze (or other help-desk type software), Shopify, 3PL Logistics software, Amazon Seller Central, and Slack </li>
<li>Must be comfortable answering 10+ live calls daily, returning all missed phone calls, along with 30+ chat &amp; email tickets daily</li>
<li>Ability to remain calm and to have a professional attitude with customers at all times</li>
<li>Emotional intelligence and highly proficient in problem-solving</li>
<li>Excellent verbal and written communication skills</li>
<li>Must reside in the continent of North America</li>
<li>Bonus if you have experience with pets (mainly dogs &amp; cats)</li>
<li>Bonus if you are able to speak Spanish and/or French</li>
<li>Bonus if you have experience with ReCharge, Zipify and Zapier</li>
</ul><div>
<strong><br>BONUS: You have knowledge or experience with medicinal mushroom extracts!<br></strong><br>
</div><div>
<br>Please apply for this job <a href="https://docs.google.com/forms/d/1C3ec-sNx--HrMO5Yp7pdRWfX6eE1Hwh8y9h8C5cguyE"><strong>here</strong></a>.<br><br>
</div>



Real Mushrooms: Customer Happiness Specialist



<div>
<strong><br>Highlights<br></strong><br>
</div><div>
<br>👐 Join a meritocracy, no politics needed (nor welcomed)<br><br>
</div><div>⏰ Work 4 days a week, have an extra day for learning, running errands, or starting a new hobby.<br><br>
</div><div>📖 We practice open-book management (understand how the business works and why what you work on really matters for our clients)<br><br>
</div><div>
<strong><br>Company 🚀<br></strong><br>
</div><div>QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails. It is used by small and medium businesses worldwide to reach out to potential clients and grow their businesses.<br><br>
</div><div>Our clients are composed of Entrepreneurs, Founders, Growth Marketers &amp; Agencies.<br><br>
</div><div>QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers.<br><br>
</div><div>
<strong><br>About the role<br></strong><br>
</div><div>As part of our Customer Support team, you’ll be the first point of contact for our users as well as prospecting users who have questions before signing up.<br><br>
</div><div>We pride ourselves to be highly knowledgeable support representatives, with a clear goal to find the best solution for our users (not just answering tickets). So you will need to be curious by nature and able to solve problems by using logic.<br><br>
</div><div>Your secondary goal as a QA tester is to use your analytical skills to thoroughly test all fixes, features, and enhancements created by the dev team.<br><br>
</div><div>You will create and use a combination of application-testing frameworks, user reports, and testing procedures to locate problems and communicate in proper channels to rectify them before product updates are launched. You will lead the charge in testing and approving hotfixes should software bugs slip through in the initial launch or subsequent updates.<br><br>
</div><div>For both aspects of your role, deep understanding must be pursued and maintained. We go above and beyond, so the role includes being knowledgeable not just in the software but also in our integrations (e.g. HubSpot, PipeDrive, Zapier), and the email ecosystem (e.g. cold outreach, DNS settings to maximize deliverability, and changes from email service providers that can impact our customers or operation to name some).<br><br>
</div><div><strong><br>Your responsibilities will include:</strong></div><ul>
<li>Solving the problem of our users with the best solution possible (including workarounds)</li>
<li>Developing a deep understanding of how <a href="http://quickmail.io/">Quickmail.io</a> works. You are willing to become an expert, knowing the system inside out</li>
<li>Writing technical documentation for our knowledge base</li>
<li>Investigate the user’s key objectives, and driving their adoption of <a href="http://quickmail.io/">Quickmail.io</a>’s functionality beyond the expected</li>
<li>Provide training and continued support through highly effective relationship management, centered on the customer experience</li>
<li>Develop a deep technical understanding of the email ecosystem (what is SPF, DKIM, able to read email source, know what is imp[acting deliverability...)</li>
<li>Manually testing fixes, features, and enhancements for anything that times out, crashes, or leads to server or console errors, as well as visual bugs</li>
<li>Debugging graphQL queries using the inspector tool</li>
<li>API testing using Postman</li>
<li>Creating bug reports to help the developers understand where the issue is coming from and how to replicate it</li>
</ul><div><strong><br>Must-haves</strong></div><ul>
<li>Always curious and going beyond the surface level of understanding</li>
<li>Comfortable giving feedback with the intention to help and receiving feedback without justifying the action behind the feedback</li>
<li>Can take informed decisions without waiting for a go signal</li>
<li>Strong analytical and problem-solving skills</li>
<li>A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam</li>
<li>Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal</li>
<li>A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)</li>
<li>Comfortable working in Europe or EST US time zone</li>
</ul><div><strong><br>Bonus points</strong></div><ul>
<li>Knowledge of Ruby, Python, or Selenium</li>
<li>Experience working as a QA tester in SaaS or other email software</li>
<li>Experience working in a fully-remote team</li>
<li>Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)</li>
</ul><div><strong><br>Benefits</strong></div><div>
<strong><br>⏰ Work 4 days (4 x 8hr) a week, work from home or from a coffee shop, we are a remote-first company. No commute is necessary, use your extra day for learning, running errands or starting a new hobby.<br></strong><br>
</div><div>
<strong>⚖️ You'll join a meritocracy, with no politics, and bring your best self.<br></strong><br>
</div><div>
<strong>📖 You'll get a lot of context and learn about the business side as we practice open-book management.<br></strong><br>
</div><div>
<strong>🌴 1 team retreat per year for work and fun (we fly everyone to one location for a week).<br><br>📚 We focus on learning and personal growth ($100/mo budget for learning/books/courses).<br></strong><br>
</div>



QuickMail: Technical Support & QA Tester - (USD $40-50k, 4 days/week)



<div><strong>About the role </strong></div><div><br></div><div>PlaybookUX is looking for a Customer Success Manager who will drive growth and client adoption. </div><div><br></div><div>Reporting directly to the CEO and Co-founder, you’ll be a key player in driving projects that will help PlaybookUX scale, achieve renewal targets, and radically improve the customer experience.</div><div><br></div><div>We’re a fully remote team so we’re looking for someone who thrives in this environment.</div><div><br></div><div>As their main point of contact, our enterprise customers will lean on you to provide best practices and help them achieve their research goals through the use of PlaybookUX.</div><div><br></div><div><strong>What you’ll do</strong></div><ul>
<li>Responsible for meeting and exceeding net revenue retention (NRR) and product usage goals</li>
<li>Develop long-term relationships with our most important enterprise customers</li>
<li>Responsible for continuous training and communication with enterprise customers via email and Zoom</li>
<li>Ability to understand customer requirements and identify upsell and cross-sell opportunities</li>
<li>Work closely with the sales teams to lead and execute the sales handoff and onboarding process</li>
<li>Manage end-to-end renewal process and negotiations</li>
<li>Pioneer product adoption</li>
<li>Responsible for deeply understanding customer needs and translating that into actionable feedback for the product team </li>
<li>Monitor the health and sentiment of your customer portfolio</li>
<li>Conduct webinars to engage customers</li>
</ul><div><br></div><div><strong>Who you are</strong></div><ul>
<li>3+ years experience in a customer success or sales role at a technology company</li>
<li>Experience exceeding net revenue retention goals</li>
<li>Track record of pioneering customer adoption and product usage</li>
<li>Experience managing and executing an onboarding process</li>
<li>You believe in doing right by the customer – a successful customer is getting continuous value from the product</li>
<li>Experience leading renewal negotiations</li>
<li>You diligently engage and reflect on feedback and failure because you know there is always something to learn from an interaction</li>
<li>Strong written and verbal communication skills in English</li>
<li>Friendly, engaging, and an incredible communicator </li>
<li>Ability to translate complex topics into simple language that can be easily understood by customers</li>
<li>Highly detail-oriented </li>
<li>Ability to balance multiple initiatives</li>
<li>Based in the United States</li>
<li>Value working remotely and thrive in that environment</li>
<li>You’re excited to join a growing startup</li>
</ul><div><br></div><div><strong>Benefits </strong></div><ul>
<li>Overall compensation of $75,000 to $80,000</li>
<li>Base salary range of $65,000 to $70,000 plus $10,000 in performance-based bonuses</li>
<li>2% commission on expansion revenue</li>
<li>Equity stake in the company</li>
<li>100% premium-covered healthcare</li>
<li>Fully remote/work from home</li>
<li>Generous PTO + accrue an additional day per year of employment </li>
</ul><div><br></div><div><strong>Working at PlaybookUX </strong></div><div><br></div><div>PlaybookUX is a fully remote user research software. We help companies gather feedback on their websites, products, prototypes, concepts, and more. PlaybookUX works with Fortune 500 companies as well as startups and SMBs. </div><div><br></div><div>At our core, the PlaybookUX software helps collect and analyze customer feedback. We believe that giving and receiving feedback is the best way to improve and apply this to everything we do.</div><div><br></div><div>We are committed to diversity and inclusion. We believe that our team is strengthened by building a team with diverse backgrounds. We are a female-founded company and diversity is at our core. </div><div><br></div><div>We are bootstrapped, profitable, and growing fast. We are a small team so you’ll make a big impact! </div><div>
<br><br>
</div>



PlaybookUX: Customer Success Manager



<div>AgentFire.com sells real estate websites and related services to agents, teams and brokerages throughout North America and Canada.
<br>
<br>We are the highest overall-rated real estate web platform in the industry, and we’ve got an awesome team with amazing chemistry.
<br>
<br>Our Customer Success department is a massive priority for us, and this is a position that will have lots of upward mobility (especially as we begin to look for managers!).
<br>
<br>Please read our Glassdoor reviews here: (https://www.glassdoor.com/Reviews/AgentFire-Reviews-E1258957.htm).
<br>
<br>Job brief
<br>AgentFire Customer Success Representatives are the bridge between our sales and support teams. They are responsible for transitioning new signups into happy long-term customers.
<br>
<br>You will be their direct point of contact after the sale, and you’ll work with them to help solve their problems and ensure their satisfaction while they are an active account with us.
<br>
<br>This will include answering advanced support questions and occasionally jumping into 1 on 1 screenshare meetings with them to help them understand the features within their websites, or to show them existing or new products and features that they will benefit from based on their unique goals.
<br>
<br>Customer Success Representative responsibilities include:
<br>- Take our clients under your wing immediately after they’ve signed up
<br>- Periodic ‘check-ups’ to see if we can help with anything + inform them of existing &amp; new features that may benefit them
<br>- 1 on 1 product demonstrations and live support to help clients get the most out of their website and overall experience with AgentFire
<br>
<br>Individual Requirements and skills
<br>- Fluent written + spoken English
<br>- Minimum 1+ year work experience as a Customer Success representative  or similar role (i.e. a hospitality or support role)
<br>- Minimum 1+ year experience working with WordPress or a similar CMS platform (we have our own custom CMS built on top of WordPress)
<br>- Minimum 1+ year 1 on 1 virtual support and/or consulting experience (we use Google Hangouts)
<br>- Ticket support experience (we use Intercom)
<br>- Phone Support experience (we use Kixie)
<br>- Experience with project management platforms (we use Teamwork, ClickUp, and Asana)
<br>- Experience working with brand image and promoting value through customer experience
<br>- Exceptional ability to communicate and foster positive business relationships
<br>- Technical skills required, as they relate to the use of the product or service
<br>- Accountability and personal organization are essential (this is a remote position)
<br>
<br>Bonus Skills
<br>(the following skills are not required, but will be considered a big plus!)
<br>- Real estate industry experience
<br>
<br>Working Hours
<br>We’ll expect roughly 8 hours per day, between PST and EST U.S. time zones.
<br>
<br>To Apply
<br>Please fill out our application here: https://form.typeform.com/to/VvJYHA6E
<br>
<br><br>
</div>



AgentFire: F/T Customer Success Manager for AgentFire.com



<div>All we’ve ever wanted to do is help humans connect because it makes us feel awesome. And because good things can happen. <br><br>So we built smart artificial intelligence technology to help alumni and students network for advice, support, and introductions. On their terms and without friction (don't get us started on what's wrong with how universities are doing it today).  Just simple and humane. <br><br>
</div><div>But we need help to do more of that, a lot more. We’re looking to add a Customer Success Manager to partner with and support our customers that are increasingly all over the globe. <br><br><em>Oh, and before you learn more about the role, please check out the fine print at the end. It's really important for us to find the right person, and not to waste your time. In turn, we expect the same of you. Not a "downer" but transparency and honesty and critical values for us because, well, life is short. </em><br><br><br>
</div><div><strong>What does that look like? </strong></div><ul>
<li>First and foremost, <strong>build awesome relationships</strong> with our customers (they're the most important part of Protopia)</li>
<li>
<strong>Launch new customers</strong> using Asana to make sure they get a lot of value from using our solution (aka, create many amazing connections)</li>
<li>Support them (and our team) with <strong>analysis and reports</strong> (proprietary tools, WordPress, Trello, Google sheets/Excel)</li>
<li>
<strong>Become a product expert</strong> to support product development, maintain internal and external documentation, and train new and existing team members</li>
<li>
<strong>Collaborate </strong>with other AI Trainers to ensure the efficient processing and classification of transactions</li>
<li>Develop and <strong>share best practices</strong> with team members to continually improve the quality, effectiveness, and efficiency of our products &amp; processes</li>
</ul><div><br></div><div><strong>You’ll fit right in if …</strong></div><ul>
<li>You are independent and a <strong>self-starter</strong> that can work efficiently with little guidance</li>
<li>You are looking for a <strong>remote job</strong> that let's you live anywhere you want to, and how you want to</li>
<li>You have <strong>great attention to detail</strong>, responsiveness, strong communication skills, and are well organized</li>
<li>You want to join an <strong>early-stage startup</strong> and are extremely anxious to be challenged</li>
<li>And have <strong>strong analytical and data management skills </strong>(Excel spreadsheets of hundreds of thousands of rows? Bring it on)</li>
<li>You are very passionate about education as a force for good and ideally have worked at or with <strong>a university</strong>, ideally in alumni affairs, development, academic affairs, or career services</li>
<li>You've got a <strong>Bachelor's degree</strong> or equivalent</li>
<li>And of course you're confident, high energy, <strong>self-motivated</strong> and a true team player</li>
<li>Yes, you've got excellent multitasking and <strong>project management</strong> skills</li>
<li>And working with senior and executive level customer contacts doesn't scare you at all</li>
<li>You are excited about working and excelling in <strong>fast-paced environment</strong>
</li>
<li>While you’re not an engineer, you’re pretty tech savvy and adopt new technologies quickly</li>
<li>
<strong>Fluent English</strong> (C1 preferred, ideally multi-lingual)</li>
<li>You have access to stable, <strong>high-speed</strong> internet connection and computer</li>
<li>You love <strong>dogs </strong>(or cats) and can’t wait to share photos of your pets</li>
</ul><div>More than anything, you’re looking for an opportunity to join a meaningful, collaborate startup at the very beginning and help it deliver on its impact vision.</div><div>
<strong><br>The Fine Print<br></strong><br>
</div><div>We’re a remote team focused on results. We care about outcomes not policies. Your life and well-being is always first! We live in Slack, Zoom, Google Apps, Trello, and more. Sometimes even with our cats and dogs.</div><ul>
<li>
<strong>Position: </strong>Full-time</li>
<li>
<strong>Compensation</strong>: Contract Position / 1099 (long-term)</li>
<li>
<strong>Benefits</strong>: Unlimited PTO</li>
<li>
<strong>Location:</strong> Remote (preference for Europe-based candidates)</li>
</ul><div>And while we're looking for super smart and impact-first people, we give <strong>preference to diverse individuals. </strong><br><br>Sounds cool? <br><br>Please send ...</div><ul>
<li>Resume (PDF format only)</li>
<li>LinkedIn Profile URL (in email)</li>
<li>Why you are looking (srsly)</li>
<li>Why do you feel that you would excel in a startup</li>
</ul>



Protopia: Customer Success Manager



<div>
<strong>In order to apply PLEASE TAKE THE ASSESSMENT, to APLLY please copy and paste the link below into your browser:<br></strong><br>
</div><div>https://www.ondemandassessment.com/link/index/JB-3IMKUWE9D?u=1027779<br><br>
</div><div>FragranceX.com, founded in 2001 is a three-time award winner of the Inc5000 fastest growing companies in the USA and is located in Hauppauge, Long Island. Millions of customers worldwide know, love, and trust us for over 14,000 brand name authentic fragrances. If you are looking for a fast-paced, successful, growing company to be a part of then this is the place for you!<br><br>
</div><div>
<strong>Customer Service Associate<br></strong><br>
</div><div>
<strong><em>This is a full-time, remote job, work from home, from anywhere!<br></em></strong><br>
</div><div>We are looking for an energetic, upbeat, and professional Customer Service Associates to join our growing team. This important contributor will play a critical role in the interaction between FragranceX.com and its current and prospective customers and must have a customer-first mindset. Success is measured through several different metrics that capture customer satisfaction, product knowledge, professionalism, and the ability to be nimble and navigate change. The ideal candidate will be self-motivated, hardworking, team-oriented, and an excellent oral and written communicator. We are a fast-paced, dynamic, and growing business which means lots of innovation and change, and we are looking for like-minded people to join our team!<br><br>
</div><div>Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us, and the ideal person will enjoy helping customers with a variety of inquiries.<br><br>
</div><div>To effectively complete all these tasks the best candidate will be organized, pay close attention to detail, work productively, communicate with customers and internal employees, and be a willing learner. This position requires someone with high energy that is excited to help customers daily.<br><br>
</div><div>
<strong>Major Responsibilities:<br></strong><br>
</div><ul>
<li>Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.</li>
<li>Track orders promptly and accurately.</li>
<li>Recognize and respond to cross-sell opportunities presented in order calls or email requests.</li>
<li>Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.</li>
<li>Assist with order verification, damaged/lost package claims and reshipments.</li>
</ul><div>
<strong>Qualifications and Requirements:<br></strong><br>
</div><ul>
<li>Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset</li>
<li>Must be willing to work 7:00am to 4:00pm Eastern Standard Time</li>
<li>Must have at least 6 months experience working remote</li>
<li>Must have at least two years’ experience working in a customer service position providing support through email, calls chat and social media.</li>
<li>Must have 1 year experience working with Zendesk or a customer service ticketing system</li>
<li>Must have strong computer skills and strong data-entry/keyboard skills.</li>
<li>Must have experience working with metric such as handle time, quality assurance and more</li>
<li>Must be willing to work overtime hours and weekend during holiday seasons</li>
<li>Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!</li>
<li>Ability to manage and resolve conflict quickly and professionally.</li>
<li>Must be highly organized, with excellent attention to details.</li>
<li>High school degree, GED, or equivalent work experience.</li>
<li>Must have a customer first mindset which is measured through customer experience feedback.</li>
</ul><div>
<strong>We require an assessment test to be considered as a candidate for this position. Please</strong> <strong>complete this step in the application process. The test takes 20-30 minutes on average from start to finish.<br></strong><br>
</div><div>
<strong>PLEASE TAKE THE ASSESSMENT<br></strong><br>
</div><div>https://www.ondemandassessment.com/link/index/JB-3IMKUWE9D?u=1027779<br><br>
</div>



FragranceX.com: Customer Service Associate, FT Remote



<div>
<strong>www.remotean.com<br>#1 remote jobs map <br><br>https://www.remotean.com/posts/customer-service-representative/203/detail</strong><br><br>We are seeking a Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.<br><br><strong>Main Job Tasks and Responsibilities (includes, but is not limited to):</strong>
</div><ul>
<li>Work with customers daily via email, live chat or other channels</li>
<li>Handle retail customer service inquiries mainly for English-speaking markets. </li>
<li>Response to minimum 100 E-mails/Live Chat equivalent per day.</li>
<li>Promote our products to customers</li>
</ul><div>
<strong><br><br>The Successful Applicant:<br></strong><br>
</div><ul>
<li>Fluency in verbal and written English; additional language is an advantage</li>
<li>Excellent time management and documentation skills</li>
<li>Customer service experience preferred</li>
<li>Availability for 30 - 40 hours a week with flexible shifts</li>
<li>High-speed stable internet connection</li>
</ul><div>
<strong><br><br>Job Description:<br></strong><br>
</div><ul>
<li>This job requires a patient and stable work style and consistency in dealing with repetitive routines.</li>
<li>The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them.</li>
<li>A customer service, the team-oriented focus is of utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work.</li>
<li>The focus is on working comfortably under close supervision within a stable, secure team.</li>
</ul><div>
<strong><br>Type<br></strong><br>
</div><div>100% Remote</div><div>
<strong><br>How long<br></strong><br>
</div><div>Long-term</div><div><br></div><div><br></div><div><br></div>



Remotean: Customer Service Representative



<div>We are hiring a few amazing people to join the team at <a href="https://www.cliniko.com/"><strong>Cliniko</strong></a> to help with supporting our customers during <strong>Australian business hours</strong>. Most of our customers are healthcare business owners and we love supporting them to get the most out of Cliniko. We don't care too much about your experience or credentials; we’re far more interested in your personality, passion, and work ethic. A sense of humour helps a lot too.<br><br>
</div><div><strong>What is Cliniko?</strong></div><div><br></div><div>
<a href="https://www.cliniko.com/"><strong>Cliniko</strong></a> is practice management software that makes life easy for allied health professionals by handling appointment scheduling, storing treatment notes, running video consultations, and much more. The software is used globally by more than 100,000 people every day.<br><br>
</div><div>Our team of 46 people are spread around the world, working remotely. Our base is in Melbourne, Australia. We care much more about finding the best person for the job than looking for someone that lives nearby.<br><br>
</div><div>We don't have managers, we rarely have meetings, and there are no time sheets to complete. We're responsible, autonomous, creative, and proactive in doing our best for our customers. We're focused on making great software, and we take pride in doing good work. It’s also important to us that <a href="https://www.cliniko.com/blog/news/cliniko-has-donated-1-million-to-charity/"><strong>we have a positive impact on the world</strong></a>.<br><br>
</div><div>If you want to know more about how we work, our founder, Joel, <a href="https://www.youtube.com/watch?v=o_2jXqzxBNU"><strong>gave a talk about it</strong></a>.<br><br>
</div><div><strong>What you'll work on</strong></div><div><br></div><div>You’ll spend your time supporting Cliniko customers. This includes:<br><br>
</div><ul>
<li>Responding to chat/email messages from existing customers.</li>
<li>Helping people decide if Cliniko would suit their business.</li>
<li>Voice calling customers when chat isn't enough or it's requested.</li>
<li>Communicating with people via social media.</li>
<li>Raising issues to share with our developers.</li>
<li>Working with third party integrators to solve customer problems.</li>
<li>Engaging in peer review feedback to help others improve.</li>
</ul><div>Our goal is to do right by our customers in every single interaction, so you'll be empowered (and expected) to provide amazing support.<br><br>
</div><div>
<strong>Requirements<br></strong><br>
</div><div>We are hiring specifically for <strong>Australian business hours</strong> (9am to 5pm AEST), which means that your work day must entirely fall within 6am to 8pm in your local time zone. We won't consider applications from anyone intending to work outside of these hours. We understand that some people consider themselves "night owls". Unfortunately, if this is you, it won't be a reason to consider you for this role. Instead, please do keep an eye out for when we’re hiring in a more suitable time zone for you. We care greatly for the health of our team, and their ability to work with us long term. We want to make sure the job is a positive in their lives, and we believe working during daylight hours greatly impacts that.<br><br>
</div><div>
<strong>Who you are<br></strong><br>
</div><div>You want to work in a place where you can do your best work and have fun, too. You want to constantly improve. You have empathy, and can place yourself into the shoes of the people using Cliniko. You have a sense of humour, and know when it's appropriate to use it!<br><br>
</div><div>You have superb English skills (both verbal and written). You are able to take your thoughts and put them together in easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. You appreciate a good Oxford comma.<br><br>
</div><div>No matter what your background is, or how you identify, if you feel you meet the requirements, we encourage you to apply. We know that having a diverse team is necessary to gain different perspectives, and that’s ultimately how we’ll continue to find new ways to make Cliniko better. We are committed to the continual diversification of the team and working constantly to improve our inclusivity, which is crucial to how we work.<br><br>
</div><div>
<strong>Benefits<br></strong><br>
</div><div>Here are some things we do a little differently to enable people to do their best work and live a happy life:<br><br>
</div><ul>
<li>30-hour work week, full-time pay.</li>
<li>Flexible hours, choose when you work.</li>
<li>Work from anywhere.</li>
<li>Unlimited annual leave (minimum 4 weeks per year).</li>
<li>Supplied computer equipment.</li>
<li>Ergonomic furniture.</li>
<li>Fresh organic fruit delivered weekly to your home.</li>
<li>Overseas trips for team meet-ups.</li>
<li>No managers.</li>
<li>No meetings.</li>
</ul><div>The salary for this position will be <strong>$80,000 AUD p/year</strong>, or equivalent in your local currency. <br><br>
</div><div>It's worth noting that we pay very well for this role, and in general. We hire great people, they do great work, and they deserve to be rewarded well. But this has nothing to do with experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team. Don't be discouraged if this is well above your previous earnings. Your income history is no part of our decision making.<br><br>
</div><div>
<strong>In summary<br></strong><br>
</div><div>We're looking for someone special. We don't hire often and when we do, we can get thousands of applicants. We will do our best to offer you a job you can love, and one that lets you achieve your best, but we also expect you to do your part.<br><br>
</div><div>You should be absolutely passionate about providing amazing support. You should take pride in your work and be excited to do it.<br><br>
</div><div>
<strong>How to apply<br></strong><br>
</div><div>Please be respectful that we'll have a very high number of applications, so while we want to get to know you, being clear and concise is also appreciated. Oh, and we value friendliness, too! We're not looking for a professional message written like a robot. We want to get a feel for who you genuinely are.<br><br>
</div><div>When you get to the application form, there'll be a few bits to answer:<br><br>
</div><ul>
<li>Some basic information, name, and email.</li>
<li>Some multiple choice questions that require a little searching on our website. These questions must all be answered correctly to be considered. These are just here to see you've put a little effort in, and to save us some time with the inevitable applications that don't warrant individual review.</li>
<li>A few other written questions that let us know a bit more about you, and how you communicate. As only a small percentage of applicants will be taken through to a video chat, you’ll want to spend your time on these. Please be friendly, accurate, and clear while showing us that you're someone we should talk to. </li>
</ul><div>Applications are open until <strong>March 23, 2023 at 11:59 pm AEST</strong>.<br><br>
</div><div>
<strong>What you can expect after applying<br></strong><br>
</div><div>Once you've applied, sit back and relax while we get to work on our side! We'll only begin reviewing applications from March 23, 2023, after applications have closed. Given the volume of applications we receive, it can take us some time to review them all. We will individually review every applicant that is within the right time zone and has answered the multiple choice questions correctly. When we’re reviewing, at least one person from the Cliniko team will read your application. <br><br>
</div><div>You can expect to hear back from us by April 13, 2023 at latest (3 weeks after closing applications). Every application will get a response, whether successful or not. If you haven't heard from us by the 13th of April, please do let us know.<br><br>
</div><div>At this point, we'll be down to close to 50 applications still in the running, so you can see why the written questions when applying are important. Our founder, Joel, will then have a 5-minute video call with all these applicants, to determine who will continue to the test stage. This round should take 1 - 2 weeks to complete depending on the number of applicants still remaining.<br><br>
</div><div>We will then narrow the pool to less than 20 applicants, and there'll be a small mock support task to complete. We will pay $200 AUD to each applicant that completes the task to compensate for the time spent. We expect that this task will take approximately 6 hours to complete, so please make sure you're prepared to spend that time before applying. You'll have support from us while you’re working on this task, just like you would if you got the job here. We want to replicate what it's like to work together (for both you and us) as best we can.<br><br>
</div><div>From the tasks, we will select just a few to have some short video chats with a number of people from our team to help us make the final choice. You'll likely chat to people from a range of roles at Cliniko (support, developers, etc.).<br><br>
</div><div>Then, finally — the most exciting part for us, and those that are chosen — we'll hire some people to join our team! This will happen fast, and the start date will be chosen by the applicant.<br><br>
</div><div>We know it's quite a process to go through, so we want to make sure you know what you're in for up front. It's important that you can make an informed decision to participate or not. We'll be transparent with everyone along the way. We want to find the most suitable people to join our team and look after our customers.<br><br>
</div><div>One final note, unfortunately due to the quantity of applications we receive, we are not able to provide feedback for those who are unsuccessful in the first round. In the later stages, we'll do our best to provide any feedback we can, if requested.<br><br>
</div><div>Good luck!<br><br>
</div>



Cliniko: Amazing customer support



<div>
<em>We are </em><strong><em>GovAssist.com</em></strong>
</div><div>
<strong> <br></strong><br><br>
</div><div><br></div><div>
<strong><em>GovAssist LLC </em></strong><em>is the leading company specialized in immigration consultancy dedicated to helping individuals travel to the United States, affiliated with the UT law firm GovAssist Legal which provides legal services on immigration matters. We have offered superlative assistance to more than 250000 clients so far, and we are preparing for a business expansion. </em> </div><div><br></div><div><em>The most important aspect of our recruitment process is self-awareness: we are seeking colleagues who clearly understand themselves and what they wish for in their professional path. Each member is situated in his or her location and has a meaningful - while specific - contribution. This means that we collaborate with individuals who not only possess the right skills but also made the conscious decision to look for a company in our industry. We welcome the chance to get to know you and are committed to building a diverse and inclusive team that consists of a variety of backgrounds, cultures, languages, experiences, preferences, and characteristics. </em></div><div> </div><div>
<em>GovAsisst is actively seeking resourceful and enthusiastic </em><strong><em>Customer Service Representatives</em></strong><em> to collaborate with as a part of our global consulting team. We think of You as an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive.</em> </div><div>
<em>* as a team member, you will constantly promote and preserve GovAssist’s dedication to providing an outstanding experience. </em> </div><div>
<em>* we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to outstandingly unravel solutions.</em> </div><div>
<em>* you will handle a generous volume of inquiries via multiple channels - this is the reason why a solid background in a similar customer service position is required (at least 2 years), besides being an upbeat and proactive listener.</em> </div><div>
<em>* each member of the team takes ownership of their work, but can always engage others for assistance when necessary (we pride ourselves on our strong team spirit and we are always keen to help our colleagues).</em> </div><div>
<em>* multiple time zones collaboration: documentation and communication are key.</em> </div><div>
<em>* autonomy in your time management: fully remote flexible intervals, while enhancing the kind of living you lead.</em> </div><div> <br><br>
</div><div>
<em>If you are:</em> </div><div>
<em>* faultless in both written and spoken English and Spanish.</em> </div><div>
<em>* adaptable and comfortable with ambiguity.</em> </div><div>
<em>* a people person, genuine helper: empathetic with customer goals, frustrations, and circumstances.</em> </div><div>
<em>* security and privacy-focused - maintaining the company’s privacy and data protection processes are crucial.</em> </div><div>
<em>* customer-centric and business-oriented mindset. </em> </div><div>
<em>* comfortable with technology and technical terminology.</em> </div><div>
<em>* organized and detail-oriented - one small error will lead to prejudicious repercussions. </em> </div><div>
<em>* have the ability to communicate effectively with individuals from different backgrounds and levels of comprehensiveness and experience.</em> </div><div>
<em>* experienced with complex situations, know when and how to maintain your position, and have a dynamic approach adapting to changing requirements.</em> </div><div>
<em>You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location.</em> </div><div> <br><br>
</div><div>
<em>And own:</em> </div><div><em>* a workstation equipped with an Intel i5 equivalent or newer, and 16Gb or more RAM (you will be using highly resource-consuming apps, the reason for mentioned processing power being important).</em></div><div>
<em>* a second monitor and noise-canceling headset. </em> </div><div><em>* high-speed internet connection: +30 MBPS with less than 100 secs latency (direct communication, live chats, and remote meetings).</em></div><div> <br> </div><div><em>Then let us meet!</em></div><div>
<br><br>
</div><div><em>(the hourly rate for this role starts at 6$/h (paid bi-weekly), for 40h/week, and you will be collaborating with us as a contractor) </em></div><div> </div><div> </div><div>
<em>You will:</em> </div><div>
<em>* provide consultancy and support while helping our customers complete the necessary steps in becoming Green Card holders, or permanent citizens, as well as travel across the United States for tourism or business matters; we are expecting you to be fully confident while taking ownership in representing this spectrum of client's experience.</em> </div><div><em>* be a role model leading our support readiness for existing and predicted challenges and sharing ideas to improve the quality of the team’s customer support service.</em></div><div>
<em>* onboard and integrate yourself into the GovAssist team and become familiar with the various platforms and systems we utilize while offering timely and outstanding support.</em> </div><div>
<em>* be diligent in attending training sessions and keeping up with knowledge assembles industry-related, on our service offerings and products.</em> </div><div>
<em>* learn how talent is sourced and empowered through the GovAssist network and effectively balance responsibilities to ensure the highest level of efficiency and productivity.</em> </div><div>
<em>* build high-touch, consultative and strong relationships with our customers through regular and open communications.</em> </div><div>
<em>* collaborate with a forward-thinking, globally distributed, and fully remote team.</em> </div><div>
<em>* constantly provide feedback and let your management line know how they can help you achieve your goals and potential.</em> </div><div>
<em>* will keep practicing and gain fluency while basic skills are mastered, allowing you to take on newer and more exciting challenges across our company.</em> </div><div>
<em>* contribute to peer success through creativity and sharing critical constructive feedback.</em> </div><div>
<em>* suggest and challenge current practices and processes to improve the experience for our users and the team.</em> </div><div>
<em>* document solutions for the knowledge base and share ideas of innovation and automation excellence.</em> </div><div> </div><div> </div><div>
<em>IMPORTANT: While we think the above-mentioned experience could be important, we are keen to hear from individuals that believe they have valuable experience to bring to the role; if you identify with the mission and structure, please do apply.</em> </div><div>
<em> </em> </div><div> </div><div> </div>



GovAssist LLC: Customer Service Representative



<div><em>If you don't think you meet all the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</em></div><div><br></div><div><strong>Highlights</strong></div><div><br></div><div>👐 Join a meritocracy, no politics needed (nor welcomed)</div><div><br></div><div>⏰ Work 4 days a week, have an extra day for learning, running errands, or starting a new hobby.</div><div><br></div><div>📖 We practice open-book management (understand how the business works and why what you work on really matters for our clients)</div><div><br></div><div><strong>Company 🚀</strong></div><div><br></div><div>QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails. It is used by small and medium businesses worldwide to reach out to potential clients and grow their businesses.</div><div><br></div><div>Our clients are composed of Entrepreneurs, Founders, Growth Marketers &amp; Agencies.</div><div><br></div><div>QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers.</div><div><br></div><div><strong>About the role</strong></div><div><br></div><div>Your primary goal as a QA tester is to use your analytical skills to thoroughly test all fixes, features, and enhancements created by the dev team.</div><div><br></div><div>You will create and use a combination of application-testing frameworks, user reports, and testing procedures to locate problems and communicate in proper channels to rectify them before product updates are launched.You will lead the charge in testing and approving hotfixes should software bugs slip through in the initial launch or subsequent updates.</div><div><br></div><div>Your secondary goal will be to work closely with the customer support team. You will aggregate user feedback to identify potential areas of improvement for the platform. Anytime you are not actively testing or evaluating the software, you will be solving problems for customers and providing real solutions as responses to help tickets.</div><div><br></div><div>For both aspects of your role, deep understanding must be pursued and maintained. We go above and beyond, so the role includes being knowledgeable not just in the software but also in our integrations (e.g. HubSpot, PipeDrive, Zapier), and the email ecosystem (e.g. cold outreach, DNS settings to maximize deliverability, and changes from email service providers that can impact our customers or operation to name some).</div><div><br></div><div><strong>Responsibilities in QA</strong></div><div><br></div><ul>
<li>Develop and implement standards and schedules for regular platform inspection</li>
<li>Develop a repeatable workflow for testing fixes, features, and enhancements</li>
<li>Manually testing fixes, features, and enhancements for anything that times out, crashes, or leads to server or console errors, as well as visual bugs</li>
<li>Debugging graphQL queries using the inspector tool</li>
<li>API testing using Postman</li>
<li>Creating bug reports to help the developers understand where the issue is coming from and how to replicate it</li>
<li>Ensure GitHub columns are updated based on releases in production and testing environments</li>
<li>Document and report platform quality standards along with other weekly KPIs</li>
<li>Train other quality assurance members on all inspection processes</li>
</ul><div><br></div><div><strong>Responsibilities in Support</strong></div><div><br></div><ul>
<li>Investigating complicated issues by thoroughly checking customers’ accounts and utilizing support tools</li>
<li>Giving the best possible solutions to customers’ issues at the first touch, via email. Solutions include workarounds, troubleshooting steps, giving information to help the customer avoid the same issue in the future, or providing a better workflow to achieve a certain goal in QuickMail</li>
<li>Assessing how a feature request can impact our customers and communicating it with the team</li>
<li>Recognizing and escalating issues that are recurring and/or affecting the main functionalities of the software</li>
<li>Replicating bugs, and documenting where the bugs are coming from, the customers affected, and step-by-step to reproduce the bug</li>
</ul><div><br></div><div><strong>Must-haves</strong></div><div><br></div><ul>
<li>Always curious and going beyond the surface level of understanding</li>
<li>Comfortable giving feedback with the intention to help and receiving feedback without justifying the action behind the feedback</li>
<li>Can take informed decisions without waiting for a go signal</li>
<li>Strong analytical and problem-solving skills</li>
<li>A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam</li>
<li>Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal</li>
<li>A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)</li>
<li>Comfortable working in Europe or US time zones (EST &amp; CST)</li>
</ul><div><br></div><div><strong>Bonus points</strong></div><div><br></div><ul>
<li>Knowledge of Ruby, Python, or Selenium</li>
<li>Experience working as a QA tester in SaaS or other email software</li>
<li>Experience working in a fully-remote team</li>
<li>Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)</li>
</ul><div><br></div><div><strong>Our tools</strong></div><div><br></div><ul>
<li>HelpScout for sending responses to tickets</li>
<li>Notion for SOPs</li>
<li>Postmark for investigating transactional emails</li>
<li>GitHub for submitting bug reports and feature requests</li>
<li>Stripe for billing and payments</li>
<li>Slack, our main tool for internal communication</li>
<li>Snagit for taking screenshots</li>
</ul><div><br></div><div><strong>Benefits</strong></div><div><br></div><div><strong>⏰ Work 4 days (4 x 8hr) a week, work from home or from a coffee shop, we are a remote-first company. No commute is necessary, use your extra day for learning, running errands or starting a new hobby.</strong></div><div><br></div><div><strong>⚖️ You'll join a meritocracy, with no politics, and bring your best self.</strong></div><div><br></div><div><strong>📖 You'll get a lot of context and learn about the business side as we practice open-book management.</strong></div><div><br></div><div><strong>🌴 1 team retreat per year for work and fun (we fly everyone to one location for a week).📚 We focus on learning and personal growth ($100/mo budget for learning/books/courses).</strong></div>



QuickMail: Remote QA Engineer - (USD $40-50k, 4 days/week)



<div><strong>GENERAL INFORMATION</strong></div><div>Department: Customer Success<br>Reporting to: Support Manager <br>Start Date: Immediate<br>Monthly Salary: US$1500 per month</div><div>
<br><strong>Are you ready to work at Coaching.com?</strong><br>Imagine being one of the Customer Success Agents for the team behind the world’s leading coaching management platform for enterprise clients including ​​Dropbox, Salesforce, and Ernst &amp; Young, and individual coaches, to run their large coaching projects, as well as their coaching businesses.</div><div>At the same time, you’ll be joining the team that runs the world’s leading virtual coaching summit with internationally recognized thought leaders in Business and Executive Coaching including world-leading coaches, leadership experts, executives, and leaders of internationally recognized professional coaching organizations.  <br><br>
</div><div>With a global community of over 100,000 professional coaches, our mission is to raise the global standard of coaching, by providing professional coaches with the highest quality, most impactful platform, services, tools, and content available in the industry.<br><br>
</div><div>Coaching.com is a cutting-edge innovator in the coaching space, with a growing global remote workforce. We look for people who want to combine their passion for doing good with their drive to do well.  We provide a supportive work environment, and opportunities for personal and professional growth and development, while creating a positive impact on the world. Our team takes pride in our philanthropic arm, EthicalCoach.  EC partners with leading global development organizations to provide coaching to cause-based leaders who are addressing the greatest humanitarian and environmental challenges of our time.  We amplify our impact by helping those leaders be more effective in their efforts to change the world.<br><br>
</div><div><strong>Job overview:</strong></div><div>To provide world-class service to our customers across our full range of programs and products, attracts potential customers by answering product and service questions, and suggesting information about other products and services. Opens customer accounts by recording account information.</div><div><br></div><div><strong>Customer Success Agent Responsibilities:</strong></div><ul>
<li>Learn all aspects of the Coaching.com software platform and help clients troubleshoot through issues they are experiencing </li>
<li>Think through the issues a customer is facing to diagnose the problem and maintain communication with the client till a resolution is created</li>
<li>Respond efficiently and promptly to customer queries and complaints within SLA for all of our programs across all platforms</li>
<li>Handle large volume of customer support emails, chats, and calls</li>
<li>Coordinate and follow-up with relevant team members as required</li>
<li>Identify and assess customers’ needs to achieve satisfaction by providing accurate, valid and complete information using correct procedures, tools, and resources</li>
<li>Identify repeated issues or requests that are not resolved to the client’s satisfaction. Escalate issues, as needed.</li>
<li>Take detailed records of customer contact, complaints, comments, and action taken in the CRM</li>
<li>Multi-task and keep tabs on tickets at various stages of resolution.</li>
<li>Ad-hoc support as required during high sales periods, or as required</li>
</ul><div>
<br><strong>Customer Success Agent requirements:</strong>
</div><ul>
<li>Love what they do, and have fun doing it!</li>
<li>A background in providing high-quality customer service</li>
<li>Comfortable working in a tech startup that maintains a fast pace, and is capable of being agile. </li>
<li>Excellent communication, problem-solving, and analytical skills</li>
<li>Strong analytical and problem solving skills</li>
<li>Strong phone contact handling skills and active listening</li>
<li>Aptitude for learning new technologies quickly</li>
<li>Ability to multitask, prioritize, and manage time effectively</li>
<li>Ability to prioritize tasks and carry out responsibilities with minimal direction</li>
<li>Have knowledge/understanding: Slack, Gmail, Google Drive, Intercom, InfusionSoft, Salesforce, or similar CRM systems</li>
<li>Must own a laptop</li>
</ul><div>
<br><strong>Customer Success Agent qualifications:</strong>
</div><ul>
<li>Solid technical skills including knowledge of troubleshooting software </li>
<li>2+ years of experience troubleshooting software</li>
<li>Proficient in MS Office applications</li>
<li>2 to 3+ years of experience in a Customer Success role in a tech organization, ideally in a tech-startup SaaS environment.</li>
<li>1+ years’ experience using Salesforce.com or other CRM</li>
<li>Fluent in written and spoken English</li>
</ul><div>
<br><strong>How to apply</strong>
</div><div>Please fill out this <a href="https://forms.gle/uKf5qS1YLetUuRVS9"> <strong>APPLICATION FORM</strong></a>, following the instructions outlined. </div><div>In this application you’ll do the following:</div><ol>
<li>Upload your resume &amp; cover letter</li>
<li>Upload a 2-minute video introducing yourself and explaining:</li>
</ol><ul>
<li><em>What have you learned about Coaching.com that made you excited to apply for this position? </em></li>
<li><em>What skills do you bring that would help you succeed in this role?</em></li>
</ul>



Coaching.com: Customer Success Agent



<h1>Gravity Wiz is hiring a remote support wizard to provide customers with absolutely magical support.</h1><div><br></div><div>We have an expansive selection of add-ons, snippets, and tutorials that enable our customers to do legitimately magical things with Gravity Forms. Your job will be to keep the magic alive when our customers encounter bugs, experience theme/plugin conflicts, and write in with questions about how and what is possible with our 45+ Gravity Forms add-ons.<br><br>This is a full-time position (Monday–Friday) preceded by a month-long probationary period. We offer a competitive salary, unlimited time off, and twice-yearly raises. The salary range for this position is 40-60k USD per year.<br><br>Hours are flexible, but our primary coverage window is between 10am and 6pm ET.<br><br>We are serious about customer support. Sorcerously serious. Our ideal wizard is a detail-oriented and efficient troubleshooter. If you're also a dependable, friendly communicator who writes English masterfully and isn't afraid of a smiley or two, you’ll fit right in. 😃<br><br>We go above and beyond to help our customers. We're happy to provide minor customizations and tweaks to make our products work for their unique requirements. To this end, you'll need to be proficient with WordPress and competent with HTML, CSS, JS, PHP, and using WordPress hooks and filters. Gravity Forms experience isn't required but is definitely preferred.<br><br>More than anything, be eager to learn. Master our products and help us improve them with the invaluable feedback you will gain working closely with our customers. We're a small team, and you will be a big part of it.<br><br>We can't wait to meet you!</div>



Gravity Wiz: WordPress Support Wizard



<div><strong>$60k per year: $30 per hour, 40 hours per week.</strong></div><div>Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn't matter where you live or what time zone you're in.<br><br>
</div><div>Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.<br><br>
</div><div><br></div><div><strong><br>Flexibility</strong></div><div>We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.<br><br>
</div><div>We aim to be as asynchronous as possible. We hate meetings, live chat, Slack, etc because it causes interruptions. You will have a list of prioritized tasks assigned to you, and we'll do our absolute best to leave you alone so that you can work on them in peace on your own time.<br><br>
</div><div>These do a good job describing how we work:</div><ul>
<li><a href="https://www.youtube.com/watch?v=fXdsmvaXx78">https://www.youtube.com/watch?v=fXdsmvaXx78</a></li>
<li><a href="https://world.hey.com/jason/the-presence-prison-69608e0f">https://world.hey.com/jason/the-presence-prison-69608e0f</a></li>
</ul><div>As a remote company, it's important to us to keep a strong line between our personal life and our work. Some places like to tell their employees they are joining a family. They have regular events unrelated to work like social chat rooms, hangouts over Zoom, etc. This is just another way for these companies to emotionally manipulate people into doing more work. You have an actual family and working with Soflyy means you can organize your work around the rest of your life, using your time as you see fit.<br><br>
</div><div>For most of us here, that is the primary draw. If you take a look at https://www.wpallimport.com/about/, you will notice that we have a lot of people who have worked here for many years. Our employee attrition rate is approximately zero, and we think the flexibility we offer is the primary reason.<br><br>
</div><div><br></div><div><strong><br>Responsibilities</strong></div><ul>
<li>Responding to customer support inquiries</li>
<li>Adding to and improving our documentation</li>
<li>Aggregating customer feedback and assisting us with development/product roadmap decisions</li>
<li>Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import</li>
<li>Testing development versions of WP All Import and WP All Export</li>
<li>Developing add-ons for WP All Import</li>
</ul><div><br></div><div><strong><br>Requirements</strong></div><div>The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:</div><ul>
<li>Minimum availability of 30 hours per week.</li>
<li>Flawless written English.</li>
<li>Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.</li>
<li>At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: <a href="http://www.wpallimport.com/documentation/developers/execute-php/">http://www.wpallimport.com/documentation/developers/execute-php/</a>, <a href="http://www.wpallimport.com/documentation/developers/action-reference/">http://www.wpallimport.com/documentation/developers/action-reference/</a>, and <a href="http://www.wpallimport.com/documentation/addon-dev/overview/">http://www.wpallimport.com/documentation/addon-dev/overview/</a>
</li>
<li>Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.</li>
<li>Experience with WooCommerce.</li>
<li>Familiarity with XML and CSV file formats and XPath.</li>
<li>Debugging and troubleshooting WordPress themes and plugins by looking into their code and the database.</li>
</ul>



WP All Import: WP All Import: Customer Service Rep



<div>Milanote is a web based tool for organising creative projects. It’s a beautiful and intuitive visual tool that delights our users and empowers them to do their best creative work. Among our 300k+ active users are designers, writers, marketers and other creative professionals from companies like Facebook, Apple, Dropbox, Google, Adobe, Sony, Nike, etc.<br><br>
</div><div>Since launching in 2017, we've reached <a href="https://www.producthunt.com/products/milanote"><strong>#1 on Product Hunt</strong></a> (three times!), <a href="https://news.ycombinator.com/item?id=13587909"><strong>the front page of Hacker News</strong></a>, and <a href="https://www.designernews.co/stories/79931-milanotethe-notes-app-for-creative-work-v10"><strong>#1 on Designer News</strong></a>. Milanote has also been featured by <a href="https://thenextweb.com/apps/2017/06/30/milanote-is-the-evernote-for-creatives/#.tnw_EqkqmSwx"><strong>The Next Web</strong></a>, <a href="https://www.lifehacker.com.au/2017/02/milanote-is-a-card-based-organisation-system-built-for-visual-note-taking/"><strong>Lifehacker</strong></a>, etc.<br><br>
</div><div>We're a small team (18 people in total) but despite that we've more than doubled our users and revenue every year since we launched. We're also fully profitable.</div><div>
<br><strong>Our approach to customers</strong>
</div><div>We think that companies who look after their customers will always succeed in the long run. We go out of our way to provide amazing customer service every time, even for people who aren't paying us anything. If in doubt, we'll always put our customers over our own profits. We're always honest with our customers, even when it doesn't seem like it's in our own best interests.<br><br>
</div><div>To learn more about what we're like to work with, take a look at our <a href="https://app.milanote.com/1CVYk113lqsl4b/values"><strong>company values</strong></a>.<br><br><strong>About the role</strong>
</div><div>This role is focused on providing our customers with exceptional support to help solve their problems.<br><br>
</div><div>The ideal candidate has excellent written communication skills (English fluent or native level), is technically-savvy, has great problem solving ability, and most importantly, displays empathy for people. <br><br>
</div><div>This is a full-time remote role, however, we are open to flexible/part-time schedules (e.g. working 3 to 4 days a week). </div><div><strong><br>General skills/attributes</strong></div><ul><li>
<strong>Written communication skills</strong> - the primary job will be providing clear and succinct written responses to queries via our customer support platform Intercom.</li></ul><div><br></div><ul><li>
<strong>Technical knowledge</strong> - you'll need to be technically savvy and understand modern software - you're likely to use various SaaS tools as part of your daily life and can show your experience with the web from past projects/experience (e.g. maybe you have designed and coded a website in the past, written javascript code, built a database).</li></ul><div><br></div><ul><li>
<strong>Problem solving ability</strong> - you'll need to be comfortable dealing with ambiguity, and have the ability to ask appropriate questions to understand issues fully.</li></ul><div><br></div><ul><li>
<strong>Empathy and patience</strong> - we expect you to take your time with customers, and in doing so provide people with an exceptional customer experience.</li></ul><div><br></div><ul><li>
<strong>SaaS/startup experience</strong> - any previous experience at a startup/software company providing customer support would be seen as a bonus (but not essential).</li></ul><div><strong><br>Role duties</strong></div><ul>
<li>Triaging and responding to all of the queries received via our support platform Intercom.</li>
<li>Providing feedback, guidance and education on how to use the Milanote platform.</li>
<li>Helping convert potential customers into PRO users by offering them the right plan and pricing information.</li>
<li>Assisting customers with billing and invoicing queries using the Stripe platform.</li>
<li>Diagnosing technical and account issues often related to browser or device problems.</li>
<li>Escalating bugs and technical issues to the development team.</li>
<li>Sharing feedback and suggestions with the product team on how Milanote can be improved.</li>
<li>Contributing to our help centre knowledge base to make it easier for customers to find answers to their problems.</li>
</ul><div><strong><br>Your location</strong></div><div>This is a remote position, but you will ideally be based in North America - working Pacific Standard Time so there's cross-over with the current support team (which is based in North America) and the rest of the Milanote team (which is based in Melbourne, Australia).<br><br>
</div><div>All our support is handled over the internet, we don't offer video or phone support.<br><br>
</div><div><strong>Employment basis</strong></div><ul>
<li>Full-time or part-time options (minimum of 3 to 4 days a week). </li>
<li>All the support will be carried out remotely via the Internet - so you can be based wherever it suits you best.</li>
<li>If you're currently studying, or at home raising kids - the part-time approach could fit really well into your daily life, equally the full-time approach has scope for growth into other parts of the business.</li>
<li>If you're applying outside of Australia, you'll be on an ongoing contract</li>
</ul><div><br></div><div><strong>Application process</strong></div><ul>
<li>Please provide a cover letter and answer the question asking why you'd like to join Milanote</li>
<li>In your cover letter and resume please address the requirements of the role </li>
<li>Shortlisted applicants will be contacted to take part in an initial survey followed by a video call interview</li>
</ul>



Milanote: Customer Support Specialist



<div>Float is the world’s leading software for teams to plan their time and, behind it, is a world-class team looking for an Onboarding Specialist to join us. From the USA to the UK, Canada to South Africa—our Engineering, Product, Marketing, Insights, and Customer Success teams work asynchronously, helping brands such as Airbnb, Buzzfeed, and Ogilvy plan and manage their time better. Float is self-funded, profitable, and growing. If you’re <a href="https://www.float.com/about/">aligned with our values</a>, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a <a href="https://www.float.com/blog/applying-for-a-remote-job/">few tips from our CEO</a> to make sure your resume stands out from the crowd.</div><div>
<br><br><strong>Why We’re Hiring For This Role</strong>
</div><div>
<br>We’re building up Customer Success at Float with a new team focused on onboarding and training and we’re looking to increase support for the EMEA region. This team will help our newly activated customers get the most value out of Float and resource management. You’ll be joining a small team to help build our team processes and culture and have a direct impact on the company’s maturity and success.</div><div>
<br>So far, we’ve succeeded by putting our customers first. Our onboarding and training focus helps customers not only realize the value of Float but also creates processes for organizations to plan and track time. We’re looking for someone that is excited to be part of this foundational team within a growing and scaling company.</div><div>
<br>Alison, Director of Customer Service, explains the important role you will play within our Customer Service team. <a href="https://www.loom.com/share/58696a76c8fe41178630c6187e1abd6b">Watch this Loom</a>.</div><div>
<br><a href="https://www.loom.com/share/58696a76c8fe41178630c6187e1abd6b"><img src="https://lh4.googleusercontent.com/amzQXf7m8CjKTVXrFnwbfQVeGFhIu_qSjeHfrz4bv2mx3yD4vkKW6oW0ZK6hPK6D_bVfyR3jVvUj8R9NKXt_VlnaPrQv3mt7e1ZY-KGQ8HWXsn0f0ciq2YSUy6XSSmbwiPYPXP5yA0yffx7lqM2ClYE" width="640" height="360"></a>
</div><div>
<br><br>You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on taking complex problems and creating solutions that feel simple and intuitive for our customers.</div><div>
<br><br><strong>What You’ll Be Responsible For</strong>
</div><div>
<br>You’ll work within our team of Onboarding Specialists to train and onboard new customers at scale and help them reach their goals by getting the most value out of Float. Our customers are typically teams within larger organizations such as a creative department within a tech company or the Sydney office of a large advertising agency. These teams love Float but a big challenge is introducing a new tool for Resource Management and managing that rollout internally, especially as they build out complete processes, responsibilities, and structures from scratch.</div><div>
<br>You’ll work with the team to create a one-to-many approach for training through avenues like webinars, video libraries, customer academies, and onboarding guides. There will also be a segment of customers that receive a more hands-on, one-on-one experience. A typical day would include running a webinar targeted to a group of new customers to lead them through early activation and onboarding. You’ll also create new content to help customers learn new features, create their own resource management policies, or set a timeline for a rollout to a new team.<br><br>
</div><div>
<br>Early on you’ll focus on:</div><ul>
<li>Learning the Float product and understanding what Resource Management looks like for our customers</li>
<li>Creating onboarding content that can be used at scale</li>
<li>Understanding the needs of our current book of business</li>
</ul><div>
<br>And once you’re settled in the role, we’d love to see your impact with these projects:</div><ul>
<li>Identifying expansion opportunities for growth</li>
<li>Recognizing churn risks and mitigation techniques</li>
<li>Establishing handoff processes to other teams like Sales, Support, or Operations</li>
<li>Creating product education campaigns</li>
</ul><div><br></div><div><strong><br>What You’ll Need To Be Successful</strong></div><div>
<br>We’re looking for someone with proven experience in an Onboarding or Customer Success role working with mid-market customers for a SaaS product. You should be comfortable training and onboarding new customers in both a high-touch experience with individual customers as well as be able to scale this to support 100+ accounts. You’ll also help create processes and workflows that help us improve our customer experience such as creating seamless handoffs to other Customer Success teams, identifying opportunities for product education, and implementing touchpoints that impact retention.</div><div>
<br><br>Skills and requirements for the role:</div><ul>
<li>Customer onboarding and training or Customer Success Management experience encompassing early onboarding to churn and renewal management</li>
<li>Experience creating one-to-many content for customers from early set-up to product education and ongoing support</li>
<li>Drive to be the customer’s advocate for their needs and close the feedback loop with our Product team</li>
<li>Strong communication skills in both written communication that drives value, as well as clear and concise discussions during customer meets</li>
<li>Ability to translate technical concepts to different skill levels and customer types</li>
</ul><div>
<br>As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Linear to communicate as needed. Don’t worry—you will have significant deep work time since we have <a href="https://www.float.com/blog/how-to-create-a-culture-with-fewer-meetings/">very few meetings</a>.</div><div>
<br><br><strong>Why Join Us</strong>
</div><div>
<br>We’re a global company with a diverse team of folks from all over the world who share a common belief in living our best work life. That includes a flexible asynchronous policy that allows you to work whenever you work best, minimal meetings, annual team meetups, and perks and benefits that support your personal health and well-being. You can learn more about our full perks &amp; benefits in our <a href="https://www.notion.so/floatteam/Float-Handbook-9bf7a6a869744d41b2adfaa1c9131746?pvs=4">Float Handbook</a>.</div><div>
<br>We understand that you probably want to learn a bit more about us as well, so here are some resources to get a sense of who we are and how we work:</div><ul>
<li><a href="https://www.float.com/about/">Learn more about our team, mission and values</a></li>
<li><a href="https://www.float.com/blog/">Read more about our Best Work Life</a></li>
</ul><div>
<br>Pay for this role is US $105,830 (Level 3). Here’s a <a href="https://www.float.com/blog/why-were-changing-the-way-we-compensate-at-float/">blog post</a> with more information on how we determine our salaries.</div><div>
<br><br><em>Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.</em>
</div><div>
<br><br><strong>Hiring Process For This Role</strong>
</div><div>
<br>You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the <a href="https://www.float.com/careers">Float careers page</a>. The hiring process for this role looks like this:</div><ul>
<li>Initial First Meet: If your application is shortlisted, you will have a 15-minute meeting with Linda or Romina from Talent. This meeting gives us an opportunity to learn more about your experience and also allows you to ask any questions you have about the role.</li>
<li>Co-Worker Interview: You’ll meet with Emily, our Senior Account Manager, for a 45-minute interview that will deep dive into your related skills and experience.</li>
<li>Manager Interview: We take a very collaborative approach to hiring, so you’ll meet with Alison, Director of Customer Success at Float, for a 45-minute interview.</li>
<li>Founder Interview: As the final step in the process, you’ll meet with Glenn, Float’s CEO, for a 30-minute interview.</li>
</ul><div>
<br>Our hiring process takes an average of 29 days from the first interview to a job offer (based on YTD 2022 data). Romina or Linda from our Talent team will be in touch each step of the way to ensure that you are well-informed and aware of the next step in the process.</div><div>
<br>Unfortunately, due to the high volume of applications, we can only contact candidates who have been shortlisted for the role. If you do not hear from us within 14 days of submitting your application, we encourage you to apply for another role in the future.</div>



Float: Customer Success Onboarding Specialist



<div>Flockler is a self-service social media marketing platform based in the UK &amp; Finland, with all our employees working remotely. Our 1400+ customers worldwide include the likes of GoPro, Harvard University, Silicon Valley Bank, and many more.<br><br>We are looking for a Customer Support Representative in Europe. Our preferred time slot is between 9 am-5 pm (CET), but the exact slot and hours are negotiable.    <br><br><strong>Your role</strong><br><br>Your role is to gradually take over the support for the EU market and help our new customers succeed. We will provide you with training for the job, extensive internal and external documents, and internal support.<br><br>Your typical day includes:<br>- Responding to customer questions via email and live chat <br>- Proactively contacting our new customers and helping them succeed<br>- Sharing and discussing customer feedback with the rest of the team<br>- Documenting frequently asked questions and improving internal/external help materials<br><br><strong>This is you</strong><br><br>We are looking for an energetic person with a getting things done mindset. <strong>You are based in Europe and have native or fluent English skills</strong>. Our typical customer is a marketer working for a B2C brand and basic knowledge of social media and online marketing will help you in the job. At Flockler, we are passionate about customer success and happiness and are looking for someone who shares our enthusiasm!<br><br><strong>What we offer</strong><br><br>We offer an exciting role in a team working remotely, and excited about the service we provide. You will get to work with some of the world’s largest companies and learn the nuances of constantly evolving social media channels and marketing. In addition, we will support you when customers are demanding or have challenging questions. We love customer feedback and constantly look for ways to improve the customer experience. </div>



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